AI Support Chatbot: Fast Answers, Only From Your Own Information
Many AI chatbots sound great and are still wrong. Ravano’s AI support chatbot works the other way around: it answers only from information you approved, and when it does not know, it says so.
In short
Ravano’s AI support chatbot reads your website, files, Telegram channel and Instagram, and after you approve what it learned, it answers only from that information. It shows the source of each answer, does not guess, and hands customers to you when it lacks an answer. Building and testing in the panel is free, and installing takes one line of code.
What you get
Answers from approved information
The bot speaks only from what you approved after review.
Every answer shows its source
You see where each answer came from, so mistakes are easy to spot.
No guessing
If the information is not there, the bot says it does not know instead of inventing something.
Hands off to your team
Unanswered questions go to a person and are listed in the panel so you can fill the gap.
Many kinds of source
Website, PDF, Word and Excel files, Telegram, Instagram, a database and free text.
Persian and English
Built Persian-first with right-to-left support, and it answers in English too. Always on.
How to get started
Add your support content
FAQs, guides and policies from your site or files.
Approve the sections
Review five sections of what the bot learned, then approve or correct them.
Set persona and tone
Formal or friendly: you decide how the bot sounds.
Install or use the API
Paste one line for the widget, or call the REST API from your app.
Why a customer support chatbot should answer only from your information
A support bot that answers without grounding will sometimes give a wrong answer with total confidence. In customer support that means promises you never made, prices that do not exist and conditions that are wrong.
Ravano tackles this at the root. It reads and organises your information, then asks you to review and approve five sections of what it learned before launch. From then on the bot answers only from that approved information and shows the source of each answer. The technique behind it is called retrieval, which we explain simply in what is RAG.
If the answer is not in your information, the bot does not guess. It says it does not have the answer and hands the customer to a person. Each unanswered question is logged in the panel, and once you add the missing information the bot can answer next time.
An AI support bot and your human team: who does what
Ravano aims to lift the load of repeat questions, not to remove people. The bot answers things like opening hours, warranty terms or how to register. Sensitive topics, complaints and requests that need a decision or special access go to your team. If a customer asks for a person, the bot passes them to you. That honesty keeps customer trust, because the bot never pretends to know everything.
We compare the two in chatbot vs human support. In short, combining both beats picking one. If you want to start step by step, the support chatbot guide lays out the path.
The bot is available around the clock and displays Persian correctly right-to-left, so customers get an answer, or at least a route to a person, whenever they write.
What it costs to build an AI chatbot with Ravano
Building and testing the bot in the panel is free and needs no card, so you can judge its answers before you commit. Once it answers real customers, each request through the API or widget takes 650 Toman from your wallet, with a 100,000 Toman minimum top-up.
The widget is a one-time 1,490,000 Toman. There is no subscription and no hidden fee. Details are on the pricing page, and to start you only need to create an account.
A quick bit of arithmetic: a 100,000 Toman top-up covers about 150 requests. You can build the bot, try it with questions your customers really ask, and spend nothing until you are happy with the answers. For a small team that means starting without a monthly commitment and paying only for what is used.
Frequently asked questions
Where does the support chatbot get its answers?
Only from the information you added and approved: your website, files, Telegram channel, Instagram, database or free text. Each answer shows its source, and the bot adds nothing of its own.
What happens when the bot does not know?
It does not guess. It says it does not have the answer and hands the customer to you or your team. The question is logged in the panel so you can add information and it can answer next time.
Does an AI support bot replace my team?
No, it works beside them. The bot answers repeat questions, and sensitive or complex cases go to a person. That leaves your team time for work that really needs a human.
Can I check the answers before launch?
Yes. Before launch you review and approve five sections of what the bot learned. You can also chat with it in the panel for free to make sure you are happy with its answers.
How do I connect the bot to my product?
For a website, one line of code installs the widget, and you can limit it to your own domains. For an app or messenger, use the REST API. The docs cover both.
How much does it cost?
Building and testing is free. Each real request through the API or widget costs 650 Toman from your wallet. The widget is a one-time 1,490,000 Toman. No subscription, no hidden fees.
