Chatbot for Online Store: A 24/7 Support Agent for Your Shoppers
It is 11 pm and a shopper asks how long shipping takes. Nobody answers until morning, and the cart is gone. A chatbot for your online store answers those repeat questions from your own information, and never makes things up.
In short
Ravano’s ecommerce chatbot answers the repeat questions shoppers ask about shipping, returns, warranty, opening hours and product details, around the clock. It speaks only from information you have reviewed and approved, shows the source of each answer, and hands the shopper to you when it does not know. Building and testing is free, and installing takes one line of code.
What you get
Answers around the clock
Shoppers get a reply whenever they visit, including nights and holidays.
Learns from what you already have
Give it your store URL, PDF, Word or Excel files, a Telegram channel, Instagram or plain text.
Your policies, not guesses
Shipping, returns, warranty and hours are answered only from what you approved.
Source shown with every answer
You and the shopper can see which page or file an answer came from.
Hands off to a human
When the bot lacks an answer it says so and passes the shopper to you.
Persian-first, also English
Right-to-left support built in. Colour, title and widget position are yours to set.
How to get started
Add your sources
Store URL, shipping and returns files, a Telegram channel or free text.
Review and approve
Go through five sections of what the bot learned and fix anything wrong.
Set the tone
Choose a name and personality: formal, friendly, short or detailed.
Paste one line of code
Install the widget on your store and limit it to your own domains.
What can a chatbot for your online store answer?
Most messages a store receives are repeats: delivery cost and time, return rules, warranty length, support hours, whether a colour or size is in stock, how to pay. If the answer is written down somewhere, an ecommerce chatbot can give it to the shopper.
In Ravano you give the bot your site URL or files. It reads and organises them, then you review five sections of what it learned and approve them. After that, it answers only from that approved information, shows the source under each answer, and does not guess. A shipping rule or price you never wrote will not come out of the bot’s mouth.
The result is simple: your team spends its time on real orders and hesitant buyers instead of answering the same shipping question again. Our guide to building an online store chatbot walks through the steps in more detail.
Live order status and other honest limits
One thing up front: by default the bot cannot see live order status. If a shopper asks where order 1234 is, it can only explain your general shipping process from stored policies and point to how to track it.
If you want it to report order status, a developer has to connect your store or database to the bot through the Ravano API. Without that integration we make no claim about real-time orders.
The same honesty applies to questions it cannot answer. When the information is missing, the bot says it does not know and hands the shopper to you. You see a list of those questions in the panel, so you can fill the gaps. The more complete and current your information, the better the answers get.
What an online store chatbot costs
Building and testing the bot in the panel is free, and no card is needed. Cost starts only when the bot answers real customers: each request through the API or widget takes 650 Toman from your wallet, with a minimum top-up of 100,000 Toman.
Installing the widget on your site is a one-time 1,490,000 Toman. There is no subscription and no hidden fees, and all prices are in Toman. See the pricing page for details, or sign up and build your bot now. For a broader look at budgets, read our chatbot cost guide.
A quick bit of arithmetic: a 100,000 Toman top-up covers about 150 requests. So you can build the bot, test it with real shopper questions, and pay only once it is answering customers for real. There is no monthly commitment to worry about.
Frequently asked questions
Will a store chatbot replace my support staff?
No. The bot handles repeat questions, but complex follow-ups and unhappy customers still need a person. When the bot does not know the answer, it hands the shopper over to you or your team.
Can the bot tell customers their order status?
Not by default. The bot does not see live order status. If a developer connects your store to the bot through the API, it becomes possible. Without that, it only explains the policies you stored.
What information can I give the store bot?
Your website URL, PDF, Word, Excel and CSV files, a Telegram channel, Instagram, a database or free text. The bot reads and organises it all, and you approve the key sections before launch.
How long does setup take?
There are four steps: add sources, review, set the tone and install. Learning typically takes a few hours. Installing the widget is a single line of code and needs no heavy development.
How much does an ecommerce chatbot cost here?
Building and testing is free. Answering real customers costs 650 Toman per request from your wallet, and the widget is a one-time 1,490,000 Toman. No subscription and no hidden fees.
Which websites does it work on?
The widget installs with one line of code on any site where you can add code, and you can restrict it to your own domains. If your store has an app, use the REST API instead.
