AI Chatbot for Real Estate Agencies: Answers From Your Own Approved Information
A buyer messages at 10 pm asking whether you cover a certain neighbourhood, what documents a viewing needs and how your fee works. By morning they have asked three other agencies. An AI chatbot for your real estate agency answers those first questions from the information you approved, and sends the rest to your agents.
In short
Ravano’s chatbot for real estate agencies answers common questions about listing details you provide, areas served, viewing hours, how to book a visit, documents needed and your published fees policy. It speaks only from information you approved, shows its source, never invents prices or availability, gives no legal or investment advice, and points people to your agent when unsure. Building and testing is free.
What you get
Answers first questions around the clock
Buyers, tenants and owners get a reply about areas, hours and process even when your office is closed.
Learns from what you already have
Give it your website, listing PDFs or spreadsheets, a Telegram channel, Instagram or plain text.
Only your approved details
Listing information, services and fees policy come from what you reviewed, not from guesses.
Source with every answer
You and the visitor can see which page or file an answer came from.
Clear limits on risky topics
No legal or investment advice, no invented prices or availability. Those go to your agent.
Persian-first, also English
Right-to-left support is built in, and widget colour, title and position are yours to set.
How to get started
Add your sources
Website address, listing sheets, fees policy, viewing process, plus any facts as free text.
Review and approve
Go through the five sections of what the bot learned and remove anything old or wrong.
Set the tone
Choose a professional or friendly voice, and decide which topics always go to an agent.
Paste one line of code
Install the widget on your site and limit it to your own domains.
What can a real estate chatbot answer?
Most first messages to an agency are repeats. Which areas do you cover? Do you handle rentals as well as sales? When can I see the property, and how do I book? What do I need to bring? How does your fee work? If the answer is written down, a chatbot can give it to the visitor at any hour.
In Ravano you give the bot your website address or files: listing sheets as PDF or Excel, a description of your viewing process, your published fees policy, and a process FAQ. It reads and organises them, then you review five sections and approve them. After that it answers only from that approved information, shows the source under each answer and does not guess.
Typical topics to include are the details of the listings you choose to provide, the neighbourhoods you serve, viewing days and hours, how a visit is arranged (for example, by phone or message to a named person), the documents your agency asks for, and the fees policy exactly as you publish it. Keep each topic in its own file or section so it is easy to review. For general preparation advice, see how to train a chatbot on your PDFs and website.
Where the bot stops: advice, prices and live availability
Property decisions involve money and law, so the limits matter more here than in most businesses. Set the bot up so it explains your process and your published information, and nothing beyond that.
- No legal advice. It can say what documents your agency asks for, but questions about contracts, ownership disputes or legal rights go to your agent or a qualified professional.
- No investment advice. It should not predict price growth or tell anyone a property is a good investment.
- No invented prices. It quotes a price only if that price is in the information you approved, with your wording. For negotiable or unpublished prices, it refers the visitor to the agent.
- No invented availability. By default the bot does not see live availability. If a listing was sold or rented yesterday and your files still show it, the bot will not know. A developer can connect live data through the Ravano API; without that, we make no claim about real-time availability.
- It explains how to book a visit but does not manage your calendar. The visitor is told how to contact you.
Hand over when unsure
When the information is missing, the bot says it does not know and points the visitor to your agent, using the contact details you approved. You see those unanswered questions in the panel, so you can see what people actually want to know and fill the gap. Put a clear instruction in the tone settings that questions about negotiation, contracts, legal matters and specific availability are for an agent.
Keeping listings current, and what it costs
Real estate information ages fast. Prices move, listings close, viewing hours change over holidays. Treat the bot like a noticeboard: when something changes, update the source and approve the change. A short weekly review of the unanswered questions, plus an update whenever listings or fees change, is enough to keep it honest. Remove sold or rented listings from your files instead of leaving them in.
Building and testing the bot in the panel is free, with no card. Cost starts when it answers real visitors: each request through the API or widget takes 650 Toman from a prepaid wallet, with a minimum top-up of 100,000 Toman. The website widget is a one-time 1,490,000 Toman. There is no subscription and no hidden fees, and prices are in Toman. See pricing or create a free account.
A 100,000 Toman top-up covers about 150 requests, so you can test with real buyer questions before you pay for anything beyond the first top-up. Our guide to chatbot cost shows how to estimate a budget.
Frequently asked questions
Can the chatbot give a property price?
Only if that price is in the information you approved, and it uses your wording. It does not invent or estimate prices. For negotiable or unpublished prices, it refers the visitor to your agent.
Does it give legal or investment advice?
No. It explains your process and published information, such as which documents your agency asks for. Questions about contracts, legal rights or whether a property is a good investment should go to an agent or a qualified professional.
Does it know if a property is still available?
Not by default. The bot answers from stored information, not live availability. If a developer connects your data through the API it becomes possible. Otherwise, remove sold or rented listings from your files and keep them updated.
Can visitors book a viewing through the bot?
The bot explains how to book a visit, such as the phone number, hours and who to contact, from the information you approved. It does not manage your calendar. The visitor then contacts you.
What does the bot do when it does not know?
It says it does not have that information and points the visitor to your agent. Ravano answers only from approved information and does not guess. The panel lists unanswered questions so you can add the missing content.
How much does a real estate chatbot cost?
Building and testing is free. Answering real visitors costs 650 Toman per request from a prepaid wallet, with a minimum top-up of 100,000 Toman. The website widget is a one-time 1,490,000 Toman. No subscription, no hidden fees.
