Ravano terms of use

Updated:

In short

By creating an account you accept these terms. You are responsible for the content you add and approve, the bot is AI and can be wrong, and money leaves your wallet only at the prices on the pricing page.

The service

Ravano is a tool for building a chatbot from your own information. Building and testing the bot in the panel is free; the bot’s answers to real customers through the API or widget, and the website widget itself, are paid.

Your account

  • Registration details must be accurate, and keeping your password and API keys safe is your responsibility.
  • Activity carried out with your account is treated as yours.
  • If you think your account is at risk, change your password at once and tell us through the contact page.

Payment and wallet

  • Prices are in Toman and listed on the pricing page. Each answer the bot gives to a real customer is deducted from your wallet, and the website widget is bought once.
  • A request that fails because of a service error is refunded to your wallet.
  • We may change prices for the future; a change does not affect balance you have already topped up, and the new price is announced on the pricing page.

Your content

  • The content you add is yours and is used only to build and run your bot.
  • You must have the right to use it and must not add content that is illegal or violates others’ rights.
  • The bot’s answers are built from information you approved; the accuracy of that information is your responsibility.

Acceptable use

Not allowed: abusing or deliberately overloading the service, bypassing limits, crawling sites that have not allowed it, sending malware, or building a bot to deceive, defraud or harass.

Limits of AI answers

The bot tries to answer only from approved information and cite its source, but no AI system is error-free. Do not make the bot the only authority for important medical, legal or financial decisions.

Availability, ending and liability

  • We work to keep the service available, but outages and maintenance happen and uninterrupted access is not guaranteed.
  • We may limit or end access if these terms are broken; you can close your account at any time.
  • To the extent the law allows, our liability for indirect loss is limited and will not exceed the amount you paid in that period.

Changes and governing law

These terms may be updated; the new version appears on this page with a new date. They are governed by the laws of the Islamic Republic of Iran. Questions: contact. Related: privacy policy.