AI Chatbot for Clinics and Medical Practices: Front-Desk Answers, Not Medical Advice
A clinic receptionist hears the same questions all day: what are your opening hours, how do I book, do I need to fast before the appointment. An AI chatbot for clinics and medical practices answers those logistics questions only from information you approved, and sends every medical question to your staff.
In short
Ravano’s chatbot for clinics and medical practices answers only logistics: opening hours, address, services, fees you have published, preparation instructions, insurance information you provide and how to book. It gives no medical advice or diagnosis, and refers any medical question to your clinic staff. It speaks only from information you approved. Building and testing is free.
What you get
Hours and location
Opening hours, closures, address and directions, whenever a patient asks, including evenings.
Services, as you describe them
Lists the services you offer in your own words and adds nothing of its own.
Fees you have published
If you publish a fee list, the bot quotes that number. If you have not, it does not guess.
Preparation instructions
Passes on what to bring or when to arrive, exactly as your clinic wrote it.
How to book
Shows the phone number, link or booking route that you approved.
A clear line with medicine
Gives no medical advice or diagnosis, and points patients to your staff and contact details.
How to get started
Add your official information
Website URL, a services and fees file, visit instructions, or free text about the insurance details you choose to share.
Review and approve
Read five sections of what the bot learned and correct any number or hour that is wrong.
Set the medical boundary
In the tone and persona step, state that the bot answers no medical questions and refers patients to staff.
Paste one line of code
Install the widget on your clinic site and restrict it to your own domains.
What can a clinic chatbot answer?
The bot’s job is information from your clinic’s official material. Anything you already write for patients on your site, in a leaflet or in standard messages can become its source:
- Opening hours for each doctor or department, and holiday closures.
- Address, parking and directions.
- The list of services you provide.
- Fees and price lists that you have published.
- Preparation before a visit, such as documents to bring or when to arrive, as written in your clinic’s instructions.
- Insurance information that you have given the bot.
- How to book: phone, form or booking link.
The key boundary: no medical advice, a hand-over to staff
This bot is not a doctor and does not replace one. It states clearly that it does not give medical advice or diagnosis, and when a patient asks about symptoms, medication, test results or treatment, it directs them to your clinic staff and the contact details you approved.
In Ravano the bot answers only from approved information, shows the source of each answer and does not guess, so something that is not in your information does not come out of the bot’s mouth. Write the boundary into the tone and persona step, then test it with a few medical questions to see that the bot really steps back.
A suggested welcome message
In the first message, say that the bot answers only about timings, services and how to visit, that it does not answer medical questions, and that anyone with an urgent medical problem should contact emergency services instead of chatting. You write and approve that sentence yourself.
You can also remind visitors not to type personal health details into the chat. For how data is handled, read the privacy page.
What a clinic chatbot costs
Building and testing the bot in the panel is free, and no card is needed. Cost starts only when it answers real visitors: each request through the widget or API takes 650 Toman from your prepaid wallet, with a minimum top-up of 100,000 Toman.
Installing the widget on your site is a one-time 1,490,000 Toman. There is no subscription and no hidden fee, and prices are in Toman; the pricing page has the details. For a fuller calculation read the chatbot cost guide, or sign up and build your clinic bot now.
Frequently asked questions
Can a clinic chatbot diagnose a condition or suggest medication?
No. The bot answers only logistics such as opening hours, address and how to book. It gives no medical advice or diagnosis, and refers medical questions to your clinic staff.
Where does the bot get its information about my clinic?
From what you give it: your website URL, PDF, Word, Excel and CSV files, a Telegram channel, Instagram or free text. You review it in five sections and approve it, and the bot answers only from that.
What happens if a patient asks a medical question?
The bot says it does not give medical advice and directs the patient to your clinic staff and the contact details you approved. You can write this behaviour in the persona step and test it before launch.
Can it tell people the price of a visit?
Only if you have written the fee into your sources and approved it. The bot then quotes that number with its source. If you have not provided a fee, it does not guess and refers the patient to your staff.
Does the bot book appointments itself?
No. It explains how your clinic takes bookings, for example the phone number or link you approved. The booking itself is handled by your clinic the way it is today.
How much does it cost?
Building and testing is free. Answering real visitors costs 650 Toman per request from your wallet (minimum top-up 100,000 Toman), and the widget is a one-time 1,490,000 Toman. No subscription.
