Ravano privacy policy

Updated:

In short

We keep only what is needed to build and run your bot and to bill you. Your content is sent to a language-model service to produce answers, we never see your bank card details, and you can delete your data.

What we collect

  • Account: name, email and an encrypted password (or a Google sign-in identifier if you sign in with Google).
  • Content you add: website addresses and crawled pages, files, texts, social channels, and your bot’s reviews and settings.
  • Bot conversations: the questions your customers send and the answers they get through the widget or API, so you can read them and improve quality.
  • Financial: wallet top-up and usage amounts and statuses. Bank card details are not entered or stored on Ravano servers; payment happens at the payment gateway.
  • Technical: IP address, request time and errors, for security, abuse prevention and troubleshooting.

What we use it for

  • Building and running your bot and answering your customers.
  • Calculating cost and billing.
  • Account security, abuse prevention and support.
  • We do not use your content for advertising and we do not sell it to third parties.

Who we share it with

  • Language-model service: to answer, the relevant parts of your approved information and the customer’s question are sent to a language-model provider (through OpenRouter). Do not add confidential information that must not leave your own systems.
  • Payment gateway: payments go through the gateway of DHS.
  • Google sign-in: only if you choose it.
  • Authorities: only when the law requires it.

Cookies and browser storage

We use browser storage to keep you signed in and to remember choices such as language and theme. Public pages carry no third-party advertising or tracking scripts. The chat assistant on this site also keeps the conversation and what you tell it about yourself (such as your name) only in your own browser; nothing is sent to a server, and the “start over” button erases it.

Retention and deletion

  • Your data is kept while your account or business is active.
  • You can delete sources, conversations or a whole business from the panel; to delete your account, ask through the contact page.
  • Financial records may be kept longer to meet accounting and legal requirements.

Your own website visitors

When the bot is installed on your site, you are responsible for informing your visitors (for example in your own site’s privacy policy). Ask your customers not to type sensitive information such as passwords or card numbers into the chat.

Changes to this policy

If this policy changes, this page is updated with a new date. Questions: contact.